TEKControl Web Portal	
User Guide for Residents

Last updated: February 2018

Accessing the System	2
Overview	2
Online Training	2
Accessing TEKControl	2
Login	3
Entering Resident Information	4
Update Resident Profile	4
Update Addresses Email and Emergency Contacts	5
Vehicles	5
Out of Town	6
Access Credentials	6
Enter Family Members	7
View Family Members	7
Delete Family Member	7
Enter Pets	8
View Pet	8
Delete Pet	8
Enter Tenant Information	9
View Tenant	9
Delete Tenant	9
Enter Visitor Information	10
Visitor Management	10
Visitor Navigation	11
View Visitors	12
Delete Visitor	12
Edit Visitor	12
View Visitor History	12
Filter Visitors	13
Enter Parties/Events	14
Enter a Party or Event	15
Add Visitors to Party/Event	16
Filter Party/Events	16
Frequently Asked Questions	17
TEKControl Software Specific Questions	17

Overview	TEKControl software allows residents to enter family members and guests via
computer or smart phone. The gate officer uses information entered in the system to screen potential visitors.	
Online Training	You can view an online training video for TEKControl software at

https://youtu.be/cuHXiDWiXWs	
Accessing TEKControl	You can access the TEKControl software via computer at URL: https://webapp.tekcontrol-site.com/
NOTE: If you have browser issues when accessing TEKControl, please try alternate browsers such as Chrome.

Result: The login screen appears:

Via smart phone at
To download TEKControl for Apple mobile devices (iPhone, iPad): https://itunes.apple.com/us/app/tekcontrol-visitor- management/id1231085062?mt=8
To download TEKControl for Android mobile devices: https://play.google.com/store/apps/details?id=com.tekwavesolutions.host	

Login	Enter the username and password provided by the system administrator and click
Sign In.

Note: if you did not receive a username and password, please see the Access Code Distribution section of this document.

Result: The following screen appears:

	

Update Resident Profile	To update your resident profile, click the arrow to the right of your name, and select Edit Profile:

Result: The following screen appears:

To update your picture, click Select File and upload a picture file.
To change your profile name, enter a new first/last name.
Note: You cannot change your user name. Please contact your system administrator for assistance
To change your password, enter a new password and confirm it.
You can enter a Note in the field provided.

When finished making changes, click Save.	

Update Addresses Email and Emergency Contacts	To update your email, mailing address or emergency contact, click on the
Address/Contact tab:

Use the Order field to designate the order in which the officer should contact the phone numbers.

Enter up to three phone numbers. If you would like a phone number to receive notifications when a guest arrives, click the Notify checkbox to the right of the phone number.

When finished, click Save.	
Vehicles	Currently, you must contact the System Administrator to add vehicles to your profile.	

Out of Town	To notify the officer that you will be out of town for a period of time, click the
Out of Town tab.

Result: the following screen appears:

Click Add New Item.
Add a Description of the event. For example, “On vacation.”
Add the Start date of the event.
Add the End date of the event.
Click Save Out of Town Settings.

To remove the event, click Delete Out of Town Settings.	
Access Credentials	You must contact the System Administrator to add or modify access credentials.	

Enter Family Members	Family Members also have the ability to login to the system. You can also set up the system to notify family members when guests arrive.

To enter family members, click the Family tab:

Select Add New Family.
Type the First Name of the family member.
Type the Last Name of the family member.
Type the phone number(s) of the family member (include numbers only).
If you want the system to notify this family member when guests arrive, click the Notify checkbox that follows the phone number to notify.
Type the email address of the family member.
Select the relationship of the family member.
Click Save Family to save the information.
Repeat the steps to add more family members.	
View Family Members	To view family members previously entered, click the drop down list next to Add Family Member.	
Delete Family Member	To remove a family member:
Click the drop down list next to Add Family Member, display the family member to be deleted.
Click Delete Family.
Click Yes to confirm.	

Enter Pets	To enter pet information, click the Pets tab:
Note: you may need to scroll to the right to see this tab.

Click Add New Pet.
Enter the Pet’s Name.
Enter the Pet’s Species.
Click Save Pet Settings.
Repeat steps to add additional pets.	
View Pet	To view Pets previously entered, click the drop down list next to Add New Pet.	
Delete Pet	To remove a pet:
Click the drop down list next to Add New Pet, display the pet to be deleted, and
Click Delete Pet Settings.
Click Yes to confirm.	

Enter Tenant Information	To enter information for tenants, click the Tenant Information tab.
Note: you may need to scroll to the right to see this tab.

Select Add New Item.
Type the First Name of the tenant.
Type the Last Name of the tenant.
Click the calendar icon to select the lease start date.
Click the calendar icon to select the lease end date.
Click the Active check box to indicate that the tenant is active.
Type the email address(s) of the tenant.
Type the phone number(s) of the tenant (include numbers only).
Click Save Tenant Settings to save the information.
Repeat the steps to add more tenants.	
View Tenant	To view Tenants previously entered, click the drop down list next to Add New Item.	
Delete Tenant	To remove a tenant:
Click the drop down list next to Add New Item, display the tenant to be deleted.
Click Delete Tenant Settings.
Click Yes to confirm.	

Visitor Management	To enter a visitor in the TEKControl system, click My Visitors from the left menu.	

Click the Plus sign in the upper right corner:

Result: The following screen appears:

Type the First Name of your visitor.
Type the Last Name of your visitor.
Type the Company name of your visitor.
Note: If you know the company name, but not the first and last name of the person, use periods in the First and Last Name field and include the company name only.	

	Select the visitor’s destination.
Select a visitor Type:
Denied: A person who should not be granted access
Guest: A short term guest (include Expiration Date)
Permanent: A guest who should always be granted access.
Vendor: A vendor
Click the calendar icon to select the date you expect the guest. OR, click Now to give immediate access.
For a short term guest, click Change to select an expiration date.
Result: The following screen appears:

Click Quick Option to select end of day, end of week, etc.
Type a number and select the Select Duration option to set a number of days, weeks, months, years. etc.
Click the calendar icon to select the duration from the calendar.
The Notes field is used to enter any notes regarding your visitor.
Click Save.	
Visitor Navigation	Use the tool bar in the upper right corner to navigate the Visitor menu.

Filter: To toggle on/off the filter options

Plus: to add a visitor

Refresh: to refresh the screen

Bell: To view notifications	

View Visitors	To view your visitor list, click My Visitors in the left menu bar.

Note: if previously entered visitors don’t appear, try using a past date in the filter
options to display visitors. See below for filtering instructions.	
Delete Visitor	To delete a visitor, click My Visitors in the left menu bar.
Result: Your visitor list appears.
Click the Actions drop down and select Delete.
Click Yes to Confirm.	
Edit Visitor	To edit a visitor, click My Visitors in the left menu bar.
Result: Your visitor list appears.
Click the Actions drop down and select Edit.
Result: The Visitor entry screen appears so that you can make updates.	
View Visitor History	To view a visitor’s history, click My Visitors in the left menu bar.
Result: Your visitor list appears.
Click the Actions drop down and select History. Result: A list of the visitor’s past visits appears.	

Filter Visitors	Use the filter options to filter visitors.

Click the calendar icons to enter to and from dates.
Click Schedule Date to see a list of filter options:

Click Descending/Ascending to change the sort order
Click Filter By to view a list of Search options

After selecting a filter option, enter the word you are searching for in the
blank field and press Enter, so filter by that word.

Enter a Party or Event	To set up a party or event, click My Parties/Events in the left menu bar.

Result: The following screen appears:

Click the plus sign to add a party/event.
Result: The following screen appears:	

	

Site field defaults to site name.
Enter a name for the event.
Enter a description so the event.
Use the calendar icons to select start and end dates for the event.
Click Notify for First Visitor Only if you don’t want to receive notifications for each visitor’s arrival.
Enter a time in Notification Threshold to limit the earliest time visitors should be granted access.
Click Save.

Note: See Visitor Navigation for instructions for using other navigation icons.	

Add Visitors to Party/Event	Within the Enter Party/Event screen, click the Visitor List tab.
Or, for a previously saved Party/Event, select Actions, Edit from the list to the right of the event name.

Result: The following screen appears:

Type the first and last name of a guest, Or, select the guest name from your existing visitor list.
Click Add Visitor(s).
Click Save.

Note: the Select File option is not available.	
Filter Party/Events	See Filter Visitors for instructions.	

TEKControl Software Specific Questions
Why don’t I see options in some of the drop down lists?
Try using a browser other and Internet Explorer. Others have had success using Chrome.
What does the “Notify” check box do?
The notify options will allow for residents to receive text/email notification when their visitors are processed through the gate
What is a “Permanent” versus “Guest” Visitor?
Permanent visitors are those visitors that do not expire or purge from your guest list, Guest visitors are temporary visitors that do expire or purge from your guest list upon expiration
How do we enter a vendor when we don't know the name of the person coming? For example, for heating repair, we know that X company is coming, but not the name of the technician. Can we just log the company name in the system?
Yes, you can just enter the company name into the system. If First and Last name are required you can just enter a period for each of those fields.